Cancellation & Refund Policy — Smart in the Outdoors

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Last updated: 14th September 2026

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1. Non-Refundable Bookings 

All bookings made with Smart in the Outdoors are non-refundable. This applies to individual sessions, retreats, and any other events  booked through our website, regardless of the reason for  cancellation. 

We ask that you only book a session once you are confident you're  able to attend, as places are limited and your booking may prevent  someone else from securing a spot. 

2. Transfers 

While refunds are not offered, we understand that plans can change. Transfers may be considered — for example: 

- Moving your booking to a different date of the same session - Transferring your booking to another person 

All transfers are entirely at the discretion of the Director.  There is no automatic right to a transfer, and each request will be reviewed individually. Factors we may consider include how much notice is given and availability on the alternative date. 

To request a transfer, please contact us as soon as possible at info@smartintheoutdoors.com, including your name, the session  booked, and the reason for your request. 

3. Cancellations by Smart in the Outdoors 

If we need to cancel a session (for example, due to poor weather,  low numbers, or instructor unavailability), we will notify you as  soon as possible and offer you either: 

- A transfer to an alternative date, or 

- A full refund 

4. Medical or Emergency Circumstances 

We understand that medical emergencies or other exceptional  circumstances can arise. While our standard policy remains non refundable, the Director may, at their discretion, consider a full refund in genuinely exceptional cases. This does not create any  expectation or entitlement to a refund or transfer. 

5. How to Contact Us 

For any cancellation or transfer requests, please contact: info@smartintheoutdoors.com